Breathtaking Customer Service

Photo credit: Harry & David’s website

Last week I published a post about the goofy setbacks to my efforts at celebrating Brent’s birthday. In passing, I mentioned that the first peach from my Harry & David’s order tasted a little flat. (Unlike all the wonderful pears we’ve ordered.)

Y’all, within TWO HOURS I received an email from Harry & David, expressing regret about my disappointment and offering to make things right. I didn’t tag or link back to them, and I wasn’t even complaining. To have stumbled on my post, the staff must have set up an Internet search for references to the company, flagging anything that bears a hint of dissatisfaction.

Seriously, they took the time to look up last summer’s order and mention the Oregold peaches by name.

I replied that a few of the peaches had arrived bruised, but it wasn’t that big a deal. You can’t expect perfection. After all, I’d ordered produce, not some manufactured item like a Volvo.

FIFTY MINUTES LATER, here came another email offering me a 20% discount on my next order.

Granted, 20% isn’t a huge deal. The huge deal is they cared enough to get in touch with me, and I like to give credit where credit is due. So, to my observation that Harry & David’s offers the best pears ever, I must add,

“And the best, most breathtaking customer service ever.”

Bon appétit!
Thanks for reading,
Jan

About Jan C. Johnson

Welcome! If you like food, reading, laughing over life's little disasters, and maybe thinking about the bigger things of life, you have come to the right place. Besides blogging, I write humorous fiction, though real life tends to leave fictional humor in the shade. But I'm not a total goofball. No, really. I'm also working on a biography project. I live in North Texas with my husband, Brent. We enjoy bicycling, Mexican food, and traveling to visit our kids and grandkids.
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3 Responses to Breathtaking Customer Service

  1. Steve Miller says:

    And now I know where to go if I ever want peaches. Harry & David are doing it right.

    Like

  2. Pingback: 2017 In Review | Joywriting: Everybody Has a Story

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