Y’all, within TWO HOURS I received an email from Harry & David, expressing regret about my disappointment and offering to make things right. I didn’t tag or link back to them, and I wasn’t even complaining. To have stumbled on my post, the staff must have set up an Internet search for references to the company, flagging anything that bears a hint of dissatisfaction.
Seriously, they took the time to look up last summer’s order and mention the Oregold peaches by name.
I replied that a few of the peaches had arrived bruised, but it wasn’t that big a deal. You can’t expect perfection. After all, I’d ordered produce, not some manufactured item like a Volvo.
FIFTY MINUTES LATER, here came another email offering me a 20% discount on my next order.
Granted, 20% isn’t a huge deal. The huge deal is they cared enough to get in touch with me, and I like to give credit where credit is due. So, to my observation that Harry & David’s offers the best pears ever, I must add,
“And the best, most breathtaking customer service ever.”
Thanks for reading,